Community Manager

Are you social-media and tech-savvy? Do you constantly keep up with trends and insights? Would you call yourself a ‘people person’ with a gift for conversing with customers?

If you said yes to any of the above, we’re looking for your expertise!

3 Best Things About The Role:

  • You’ll get hands on experience managing established brands’ social pages.
  • You’ll get access to awesome resources to grow your social and communications skillset.
  • You’ll work closely with a passionate, creative, highly skilled team.

What Your Day Looks Like (Generally speaking, flexible):

  • You’ll take charge of building, growing, and engaging the Facebook community on behalf of our clients.
  • You’ll engage with online fans by managing and responding to direct messages and comments in a timely manner on our client’s social media channels.
  • You’ll ensure communications are aligned with clients’ brand voices and values.
  • You’ll conduct monitor, track, and respond to emerging trends, conversations, and client mentions in user-generated content.
  • You’ll conduct social listening to gauge audience sentiment to improve brand engagement and loyalty.
  • You’ll develop monthly social media reports by analysing brand page performance and data.
  • You’ll conduct competitor analysis to discover competing brands’ activities on social media.
  • You’ll participate in pitches with strategies and ideas backed by market insight or sentiment.
  • You’ll work closely with the content team to prepare content for multiple platforms.

What You’ll Bring:

  • Required: At minimum, a Professional Certificate, Diploma, or Bachelor’s degree in Mass Communications, Public Relations, Journalism, English, or relevant degree or certification.
  • Required: 2 years of working experience in social media management or a related field.
  • Experience using measurement tools and/or social listening tools to track and analyse social engagement.
  • Excellent writing, communication, and verbal skills.
  • Fluent in English and Bahasa Malaysia. Mandarin will be a plus.
  • Applied experience with social media management for brands.
  • Detail-oriented with strong organisational and time management skills.
  • Ability to multitask and work in a team environment.